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Terms & Conditions

Terms & Conditions of Attar Mist.

Returns Policy

We take pride in providing the best quality and your satisfaction is important to us. If you are dissatisfied with your selection, you may return items within 14 days of delivery for an exchange or a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns made after 14 days will not be eligible for refund or exchange.

The return items are subject to conditions of being unopened, unused and in a resale condition (which shall be determined by us at our sole discretion). Shipping charges for goods returned are not refundable. We would advise that you insure the package via Royal Mail Signed For delivery and keep the shipping receipt until the credit is issued.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please note, there is no refund on items purchased on Sale and returns of these items will not be accepted.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Price variation 

Product prices may change without notice.

Attar Mist source their products from quality suppliers worldwide, various factors like supplier charges, shipment costs and currency exchange rates contribute towards the final cost we advertise.  While these factors are difficult to predict we endeavour to bring you quality products at a reasonable cost.

Sale / promotions

Promotion codes cannot be used in conjunction with other discounts, sales or offers unless specified. Attar Mist holds the right to withdraw any transaction if it feels that discount rules have been violated. 

Shipping & Handling

We use Royal mail for all our local as well as international shipping. Our site is directly linked with Royal Mail and rates for many items we sell are calculated live according to their size and weight.

International orders can take between 14-28 days to arrive. Delivery of products to certain EU and International destinations are subject to additional local customs duty payable by the customer. We recommend all customers consult their Government Customs for such charges, as Attar Mist Ltd takes no responsibility of delays or non-arrival of orders due to International Transport Regulation and Customs Law.

Please note Royal Mail changed its policies for small parcels from 1st April 2013. Any item with depth over 8cm is now classified as medium parcel and rate for that has gone up significantly.  Our handling and packing charge is very small and the postage prices are calculated live by Royal Mail. If you feel that wrong amount is being calculated then please get in touch with us and we will investigate.  We will always refund the difference if wrong amount has been charged.

Delivery Schedule

We will endeavour to dispatch your order within 3 working days. Choice of Royal Mail shipping options would be provided at the checkout. For international orders please allow for consequent longer delivery times.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the Royal Mail shipping options you choose. Shipping date estimates may appear on the shipping quotes page.

Back Orders

If your item is out of stock, we will order the product(s) for you. You will always be informed in this situation, via email, with the option to cancel your order if you would rather not wait.

Credit Card Security

All card information is made via the secure servers of PayPal and we never see this information. We only see your address and the items you have ordered.

Privacy Policy

Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. By taking a few minutes to read our privacy policy, you will have a better understanding of what we do with the information you provide us and how we keep it private and secure.

Visiting AttarMist.co.uk implies you are accepting the practices stated in our policy.

Types of Information We Collect

When you create an account at AttarMist.co.uk, information such as your name, address, phone number, and email address will be collected and stored securely. Your information is kept confidential and is not shared with or sold to any other firms or enterprises other than AttarMist. Credit information is stored through Paypal.

How Will Your Information be Used?

Your information is used in making your purchases fast, efficient and hassle free. In case we need to contact you regarding an order you placed, we may do so using the information you provided.

Your email address may be added to our database of customers who may receive emails, newsletters, offers or notifications of our products. You have the option of opting out of receiving this communication from Attar Mist.



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