We take pride in providing the best quality and your satisfaction is important to us. Please keep in mind following pointers to help us provide a no hassle return service.
If you are dissatisfied with your selection, you may return items within 14 days of delivery for an exchange or a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns made after 14 days will not be eligible for refund or exchange.
The return items are subject to conditions of being unopened, unused and in a resale condition (which shall be determined by Attar Mist at our sole discretion). Shipping charges for goods returned are not refundable. We would advise that you insure the package, request Signature on delivery and keep the shipping receipt until the credit is issued.
You should expect to receive your refund approximately four weeks of Attar Mist receiving the returned goods, however, in many cases you will receive a refund more quickly. Your bank might add extra processing time to process the refund amount.
Please note, there is no refund on items purchased on Sale and returns of these items will not be accepted.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
International orders can take between 14-28 days to arrive. Delivery of products to certain EU and International destinations are subject to additional local customs duty payable by the customer. We recommend all customers consult their Government Customs for such charges, as Attar Mist Ltd takes no responsibility of delays or non-arrival of orders due to International Transport Regulation and Customs Law.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We use Royal mail for most of our local as well as international shipping. Our site is directly linked with Royal Mail and rates are calculated live according to their size and weight.
Free Shipping is available on select items. AttarMist reserves the right to determine which shipping method is selected for free shipping unless the customer wishes to forgo free shipping and pays for expedited delivery.
International customers are solely responsible for any customs, duties and any local charges imposed as per their local applicable laws. Attar Mist are not liable to collect or follow up on behalf of such authorities. Please check all applicable laws before booking your international orders.
Please note as per EU postage laws, we are not able to air ship any flammable items overseas, these include Cologne sprays, deodorants and flammable aerosols.
Product prices may change without notice. Attar Mist source their products from quality suppliers worldwide, various factors like supplier charges, shipment costs and currency exchange rates contribute towards the final cost we advertise. While these factors are difficult to predict we endeavour to bring you quality products at a reasonable cost.
SALE / PROMOTIONS
Promotion codes cannot be used in conjunction with other discounts, sales or offers unless specified. Attar Mist holds the right to withdraw any transaction if it feels that discount rules have been violated.
If your item is out of stock, we will order the product(s) for you. You will always be informed in this situation, via email, with the option to cancel your order if you would rather not wait.
TYPES OF INFORMATION WE COLLECT
When you create an account at AttarMist.co.uk, information such as your name, address, phone number, and email address will be collected and stored securely. Your information is kept confidential and is not shared with or sold to any other firms or enterprises other than AttarMist. Credit information is stored through our Securenet system and/or Paypal.
HOW WILL YOUR INFORMATION BE USED?
Your information is used in making your purchases fast, efficient and hassle free. In case we need to contact you regarding an order you placed, we may do so using the information you provided.
If you chose to join our newsletter, your details would be added to our database of customers to receive emails of offers or notifications of our products. You have the option of opting out from receiving this communication.
TERMS & CONDITIONS
Attar Mist reserves the right to change or modify any of the terms and conditions contained in the Terms & Conditions from time to time at any time, without notice, and in its sole discretion. If Attar Mist decides to change these Terms & Conditions, Attar Mist will post a new version on the website. Any changes or modifications to these Terms & Conditions will be effective upon posting of the revisions. Your continued use of the website following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cease using the website. For this reason, you should frequently review these Terms & Conditions and any other applicable policies, to understand the terms and conditions that apply to your use of this website. The materials contained in this web site are protected by applicable copyright and trade mark law.
AttarMist logo and graphics on the website may not be used in connection with any product or service that is not offered by AttarMist in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits AttarMist. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
All material and information presented by AttarMist.co.uk is intended to be used for personal or informational purposes only. All products should be used strictly in accordance with their instructions, precautions and guidelines.
The products available on the website, including any samples AttarMist may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from AttarMist. AttarMist reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms & Conditions, as determined by AttarMist in its sole discretion.
While AttarMist has tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.
RESPONSIBILITY FOR YOUR CONTENT
You are solely responsible for all content that you transmit via or to the website, including the submission of product ratings and reviews and all other data, profile information, graphics, messages, ratings, comments, questions, answers or other materials (collectively, "Content"). We will not accept Content from you unless you are a registered user of the website.
Products on Attar Mist web site are provided "as is". AttarMist makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, AttarMist does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the products on its internet web site or otherwise relating to such materials or on any sites linked to this site.
AttarMist WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF ITS WEBSITE OR THE INTERACTIVE SERVICES. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
REVISIONS AND ERRATA
Materials appearing on Attar Mist’s web site could include technical, typographical, or photographic errors. Attar Mist does not warrant that any of the materials on its web site are accurate, complete, or current. Attar Mist may make changes to the materials contained on its web site at any time without notice. Attar Mist does not, however, make any commitment to update the materials.
AttarMist has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by AttarMist of the site. Use of any such linked web site is at the user's own risk.
ALL COPYRIGHT AND TRADEMARKS ARE OWNED EXCLUSIVELY BY ATTAR MIST LTD.